SHIPPING
Does Rosete ship internationally?
Yes, we ship globally. Rates are calculated at checkout.
For international orders outside of Canada, customs duties, taxes, and import fees may apply depending on the customer’s country regulations. The checkout total covers the items and shipping fee; any additional fees required for customs clearance will need to be borne by the recipient.
If you have any questions about shipping, please contact info@maisonrosete.com.
What are your shipping costs?
Depending on where you are located, shipping costs vary. You will receive a shipping quote prior to checking out. Free Shipping is applicable to all Canadian provinces.
When will I receive my order?
Ready-to-ship: Garments will be dispatched within 1-2 business days of placing an order.
For made-to-order pieces, please allow up to 8-10 days of production with an immediate dispatch after order completion.
Depending on where you are located, shipment times vary. You will receive a shipping quote prior to checking out with an estimated time for delivery. You will receive tracking information once the package is shipped out.
MAISON ROSETE
Where is Rosete based?
The brand is based in Canada’s National Capital Region- all products are locally and ethically made in the ROSETE atelier.
Can I order made-to-measure?
Yes, you most definitely can. If you are unable to find products within your approximate measurements, please contact us at info@maisonrosete.com to inquire about our ‘MTM’ form and process. Please note that MTM may cause additional fees, depending on the depth of customization, and that all orders under this category are final sale.
RETURNS
Can I make a return?
Ready-to-Ship and Made-to-Order garments are returnable. A return request must be submitted by email to info@maisonrosete.com within 5 days of receiving the order to be considered. Please indicate the reason for return, and we will provide a return shipping label. Garments must be unworn and unwashed, with all its original tags, labels and packaging intact. Should the product show any sign of wear, stains, damage or if tags have been removed, the return request could be rejected. Should this happen, the product(s) will be returned to the customer.
All sale items marked as Final Sale on the product page, and all garments with ‘Made-to-Measure’ customizations are NOT eligible for returns, refunds or exchanges.
See the full return policy here.